Alyne Grimaldi

MAR 2023- DEC 2023 : Updating processes, create workflows to facilitate processes and help reduce FRT, restructuring articles; Focus on deeper analysis of risk profiles; Monitor suspicious attitudes Analyze dashboards to extract qualitative and quantitative insights for the team. Propose enhancements to service and user experience. Conduct analysis of team metrics. Provide analytics to departments such as product and customer service, aligning processes and identifying areas for improvement. Ensuring timely completion of project activities, monitoring progress, and addressing potential issues. Aligning the main focus on resolving customer queries and ensuring a good experience. Providing a healthy working environment among employees, resolving complaints professionally, and collaborating with teams to enhance customer service strategies. Additionally, analyzing feedback, maintaining service standards, training staff, and managing customer relationships are key responsibilities. Staying updated on industry trends and ensuring compliance with policies and regulations are also essential, along with efficiently utilizing project management software.

Support the departments in projects involving customer interaction and operation efforts. Certify everyone is synced with everything they need to know to maintain a healthy operation. Provide assistance with the financial sector of the company creating and organizing cost spreadsheets of the board. Carry out travel and accommodation budgets. Cost reduction and optimization of resources already deployed in the company. Keep the company's outsourced services updated. Accounts payable failure prevention and correction. Seek to optimize the sectors and facilitate your day to day with new features.

I detailed operational events, including dimensioning, headcount, WFM, and qualitative results. Contributed to business development, establishing and maintaining positive customer relationships while promoting support for team efficiency. Provided customer service to Apple (iOS and Saas) users, communicating with the United States team in Texas when needed to enhance service and information (complex technical issues). Reported procedures, managed diverse connections, software errors, and solutions. Striving for improvement, I worked on spreadsheets addressing team absenteeism, focusing on attendance quality. In a supervisory role, I assisted new teams, presenting systems, addressing issues, and providing motivational support.